AXA Expert Claims Care

We understand that the more time it takes for you to get the help you need, the longer it’ll take for you to get back to living life again. That’s why we give you a dedicated expert to manage your claim, and if necessary organise rehabilitation, from start to finish.

Your AXA expert will deal directly with your case. So there’s no red tape, no lengthy delays, and no endless amount of forms to fill out. Just caring help, when, where and for as long as you need it to get you back on your feet again, as soon as possible.

Ranked First in 2009 Industry Survey

AXA has been named top industry performer for its expert customer Claims service in the 2009 W A. Taylor intermediary survey. Insurance advisers across the industry rated AXA number one for claims action out of the seven major companies in New Zealand. AXA won the prime position for its fair, accurate and timely claims processing, considered by advisers as the most crucial qualities for an insurer. 

Our Expert Claims Team

Adrienne Botham – Rehabilitation Consultant

“The cases we work on at AXA cover the spectrum from physical injuries to mental illness. In each case, we take a personalised, holistic approach. To start with, I’ll visit the client and find out where they are with treatment. If nothing has been actioned, AXA may be able to help. We work with a team of amazing clinical psychologists, occupational therapists and exercise consultants who all work together to put a complete programme of care in place for our clients. The collective aim is to get our clients back on their feet, healed, motivated and back to work, giving them tools for continued recovery.”